Frequently Asked Questions

When will my order be shipped?

Orders will be dispatched within 2-4 working days (Excludes Saturday, Sunday and Public Holidays). In case, if you require your order to be shipped early, send us details by e-mail with your Order ID.


How will I know the status of my shipment?

Once the order has been shipped, you will receive an SMS / e-mail regarding the order shipment update which contains the shipment number with a hyper link for online tracking of the same. 


How long will it take for the order to reach me?

     Estimated delivery schedule - TN [5 working days], South India [5-7working days], Rest of India [5-12 working days]

    Preorders Handmade kemp jewellery will be dispatched in 10-15 days


    How will you ship the orders?

    We have partnered with Delhivery couriers,Express bees, fedex & few more depending on the serviceability of your location.


    Can you postpone the dispatch of my order?

    Yes we can do it on best effort basis, subject to the order is not already dispatched. Please write to us from your registered e-mail ID along with the Order ID & your preferred date of shipment.


    Can I change the shipping address / Phone after order placement?

    Yes we can do it on best effort basis, subject to the order is not already dispatched. Please whatsapp +918657326724 us with the Order ID & your preferred new address / phone number.


    Can I cancel my order?

    After placing the order,the order cannot be cancelled due to any reason

    We issue replacements for damage of products.For that unboxing video is must during transit within 5 days of the original purchase of the product provided. the damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.


    We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pickup the jewelry in the courier service timings which is typically 9am IST to 5pm IST. In case of person unavailability, a total of two to three attempts will be done for the courier to be delivered. But beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel shall be retained at the courier company for pickup by the customer themselves. Again, retainment of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. A re-courier will be of course done and the customer might have to bear the re-shipping costs once again.

    Why was earring stem bent in the parcel received?

    Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage. You just have to straighten it. :)


    Why does CASH ON DELIVERY orders take a longer time?

    COD is a service rendered by a third party vendor where we do not have the control of immediate booking, it takes time between checking for confirmation on pin codes then the pickup is scheduled, and the transit is longer than the pre booked orders. 

    can i speak to someone about a problem on the website?

    We always welcome your valuable feedback and strive to offer you the joy of jewellery shopping with every visit. You can contact us by whatsapp +918657326724


    Do you take bulk orders?

    Yes we do accept bulk orders for all occasions. For bulk order, kindly whatsapp +918657326724

    What are the shipping charges?

                Free shipping above RS.999 for all Prepaid orders.
      • For Orders less than RS.999,  INR.80 shipping charges is applicable and will be shown at checkout.
      • Cash on delivery charges INR.140 (80 for shipping+60 for COD Service charges)
    • How can i contact the customer support team?
    • --LADIO is not liable for any delay in delivery by the courier/postal authorities
    • --If the product is not received within 10 days from the date of shipment customer can reach to us through Whatsapp +918657326724
    • --In case of parcel being returned due to non availability/non reachability of the customer, We charge the usual Shipping charges for re-shipping the parcel, applicable to all cases

    For INTERNATIONAL orders(Non-Indian customers), Kindly whatsapp +918657326724  us the product screenshots to order !


    CANCELLATION POLICY
    There is no cancellation, once the order is placed

    RETURN

    We do not accept return or exchange of the product unless the item received by you is damaged or wrong (colour/Product)

    We will NOT accept return for

    • If the jewel is too heavy to wear or looks big.
    • If the size of the jewel is not what you expected.
    • Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
    • Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with glue and will not be exchanged or refunded.
    • Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
    • For clothing:Slight irregularities [if any.,] in the weave or the prints are not considered as defects in handloom weaved sarees.
    • There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
    • If the saree length is short or the saree’s physical look & feel doesn’t suit your liking.
    • Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly whatsapp +918657326724 . We will explain it to you in the maximum possible manner. Once the agreed product is received by you in good condition the personal liking or sizing or non-suitability towards a product is not acceptable for RETURN/REPLACEMENT.

    REPLACEMENT / EXCHANGE

    • We make every possible attempt to send your ordered items free from damage. However, in an unlikely event, if you receive a damaged item beyond wearability, we offer the following return policy:
    • To be eligible for a return or exchange, you must whatsapp +918657326724 within 24-hours of receiving the shipment along with the Order ID &  proper Unboxing video without pause of the prooducts. The item must be unused and in the same or original condition that you received it.
    •  The damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.
    • Once we receive the damaged item, we will replace the new one of the same product
    • If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    • Once your return is received and inspected, we will send you an whatsapp message /Email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement
      REFUND
    • We do not provide any refunds Unless the product received by you is wrong color/ product.
    • The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline would be 5 to 7 working days considering the type of transaction.