Once the order has been shipped, you will receive an SMS / e-mail regarding the order shipment update which contains the shipment number with a hyper link for online tracking of the same.

Estimated delivery schedule - TN [5-8 working days], South India [7-9 working days], Rest of India [5-12 working days]

We have partnered with Ptoffesional courier, Delhivery couriers,Express bees, fedex & few more depending on the serviceability of your location.

Yes we can do it on best effort basis, subject to the order is not already dispatched. Please write to us from your registered e-mail ID along with the Order ID & your preferred date of shipment.

Yes we can do it on best effort basis, subject to the order is not already dispatched. Please whatsapp +918657326724 us with the Order ID & your preferred new address / phone number.

After placing the order,the order cannot be cancelled due to any reason

### Jewelry Return and Replacement Policy 1. **Minor Design Changes**: - Minor design changes in certain areas of the jewelry cannot be considered as damage. 2. **Return, Exchange, Refunds, and Cancellation**: - We do not offer returns, exchanges, refunds, or cancellations under any circumstances. 3. **Replacements**: - Replacements are issued only for damaged products. - Minor changes in a few parts of the jewelry are not considered as damage. - For replacement, an unboxing video is mandatory. - The unboxing video is not proper or incomplete we will accept replacements - The damaged product must be returned intact to an address provided by us. - Only a replacement will be provided, no refunds. 4. **Delivery and Pickup Recommendations**: - Customers or an authorized person should be available at the destination address to receive the jewelry during courier service timings (typically 9 am IST to 5 pm IST). - If the recipient is unavailable, the courier service will attempt delivery two to three times. - Beyond these attempts, the parcel will be retained at the courier company for customer pickup. - Retention of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. - If re-shipping is necessary, the customer will bear the re-shipping costs. 

Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage. You just have to straighten it. 🙂

COD is a service rendered by a third party vendor where we do not have the control of immediate booking, it takes time between checking for confirmation on pin codes then the pickup is scheduled, and the transit is longer than the pre booked orders.

We always welcome your valuable feedback and strive to offer you the joy of jewellery shopping with every visit. You can contact us by whatsapp +918657326724

. we do not take phone calls or whatsapp calls. kindly message us on whatsapp.

Yes we do accept bulk orders for all occasions. For bulk order, kindly whatsapp +918657326724

• Prepaid Orders Within India, INR.75 shipping charges is applicable and will be shown at checkout.
• Cash on delivery Handling charges INR.200 + 75 Shipping. Our COD is expensive. kindly go for Prepaid.

• LADIO is not liable for any delay in delivery by the courier/postal authorities
• If the product is not received within 10 days from the date of shipment customer can reach to us through Whatsapp +918657326724
• In case of parcel being returned due to non availability/non reachability of the customer, We charge the usual Shipping charges for re-shipping the parcel, applicable to all cases

For INTERNATIONAL orders(Non-Indian customers), Kindly whatsapp +918657326724  us the product screenshots to order !

There is no cancellation, once the order is placed.

We will NOT accept return for

• If the jewel is too heavy to wear or looks big.
• If the size of the jewel is not what you expected.
• Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
• Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with glue and will not be exchanged or refunded.
• Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed. Minor design changes in certain areas of the jewelry cannot be considered as damage.
• For clothing:Slight irregularities [if any.,] in the weave or the prints are not considered as defects in handloom weaved sarees.
• There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
• If the saree length is short or the saree’s physical look & feel doesn’t suit your liking.
• Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly whatsapp +918657326724 . We will explain it to you in the maximum possible manner. Once the agreed product is received by you in good condition the personal liking or sizing or non-suitability towards a product is not acceptable for RETURN/REPLACEMENT.

• We make every possible attempt to send your ordered items free from damage. However, in an unlikely event, if you receive a damaged item beyond wearability, we offer the following return policy:
• To be eligible for a return or exchange, you must whatsapp +918657326724 within 24-hours of receiving the shipment along with the Order ID &  proper Unboxing video without pause of the prooducts. The item must be unused and in the same or original condition that you received it.
•  The damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.
• Once we receive the damaged item, we will replace the new one of the same product
• If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• Once your return is received and inspected, we will send you an whatsapp message /Email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement

• We do not provide any refunds at any circumstances