Returns, Refunds and Cancellation Policy
- There is no cancellation, once the order is placed
We do not accept return or exchange of the product unless the item received by you is damaged or wrong (colour/Product)
We will NOT accept return for
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with glue and will not be exchanged or refunded.
- Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
- For clothing:Slight irregularities [if any.,] in the weave or the prints are not considered as defects in handloom weaved sarees.
- There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
- If the saree length is short or the saree’s physical look & feel doesn’t suit your liking.
- Kindly ensure you are fully aware of the product details before you place an order. If you want any further details kindly whatsapp +918657326724 . We will explain it to you in the maximum possible manner. Once the agreed product is received by you in good condition the personal liking or sizing or non-suitability towards a product is not acceptable for RETURN/REPLACEMENT.
REPLACEMENT / EXCHANGE
- We make every possible attempt to send your ordered items free from damage. However, in an unlikely event, if you receive a damaged item beyond wearability, we offer the following return policy:
- To be eligible for a return or exchange, you must whatsapp +918657326724 within 24-hours of receiving the shipment along with the Order ID & proper Unboxing video without pause of the prooducts. The item must be unused and in the same or original condition that you received it.
- The damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.
- Once we receive the damaged item, we will replace the new one of the same product
- If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Once your return is received and inspected, we will send you an whatsapp message /Email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement
- We do not provide any refunds Unless the product received by you is wrong color/ product
The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline would be 5 to 7 working days considering the type of transaction.
We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pickup the jewelry in the courier service timings which is typically 9am IST to 5pm IST. In case of person unavailability, a total of two to three attempts will be done for the courier to be delivered. But beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel shall be retained at the courier company for pickup by the customer themselves. Again, retainment of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. A re-courier will be of course done and the customer might have to bear the re-shipping costs once again.